Legal services to be offered in banks

A British bank is launching a pilot scheme which means that customers can access legal services through their local branch.

The Co-operative said it believes the move could lead to a revolution in high street bank branches.
The initiative is being pioneered by The Co-operative Legal Services (CLS), which has teamed up with its sister organisation, The Co-operative Financial Services (CFS), in order to assess how legal advice can be delivered through selected Britannia branches.

Three Bristol based branches are taking part in the pilot scheme over the next two weeks and will offer free legal advice to consumers who  drop in and to those who want an appointment. The results will then be analysed and used to help CLS formulate its future strategy.

Later this year the Legal Services Act will radically change the way in which solicitor services are delivered in England and Wales. The shake-up that the new Act offers is absolutely necessary if legal services are to become more accessible to customers. Many people feel that solicitors communicate with them poorly, use jargon that is confusing and don't understand how services are priced,’ said Eddie Ryan, managing director of CLS.

‘We believe that the presence of the Co-operative's trusted brand in the market place, together with our combination of first class products and services, provides customers with both greater accessibility and better value for money,’ he added.

Rod Bulmer managing director, retail, at CFS said that with almost 350 branches of Britannia and The Co-operative Bank across the UK, if the pilot scheme is successful there is potential to bring these services under one roof.

The Co-operative Legal Services (CLS) has been set up to offer straightforward value for money services, provide an ethos of social responsibility and a level of protection that can only be provided by a diverse, multi-billion pound organisation.

When CLS was launched in 2006 it had a target of employing 150 people within a five year period but it has grown much more quickly than expected and currently employs more than 380 staff, who offer legal help and advice on personal injury claims, will writing, probate and estate administration, conveyancing and employment law.