Intelenet is India’s second largest BPO provider.

The rate of growth of the company is phenomenal, with expansion from a mere 25 employees in 2001 to over 28,000 by 2009.

SA:  We are unquestionably a vibrant, growing company. Part of our success can be attributed to being in the right place at the right time. But I think a more important element is the company has always encouraged a highly entrepreneurial mind set. We encourage our employees to use their initiative and not to be afraid of making mistakes. Everyone makes mistakes at some time in their life and/or business career. The important thing is to learn from them.

JB: I know you’re primarily based in India, but can you provide details of your global locations?  

SA: Intelenet is certainly a global organisation. The company’s Global Services arm delivers Contact Centre, Finance & Accounting (F&A), and Transaction Processing services to Fortune 500 companies representing the Financial Services, Retail, Insurance, Telecom, Manufacturing, and Travel & Hospitality industries in the UK, USA, Australia and India.
We have also signed a major deal with the UK National Rail Enquiries.

JB: How do you see the global economy evolving during the next 12-18 months? Are we through the worst of the recession, or are we facing a double-dip downturn next year?

SA: That’s a very difficult question to answer! So far, we remain positive about outsourcing as so many companies and organizations still need to cut costs. Most companies are currently still heavily focused on the cost savings of outsourcing and offshoring. However; with the prospect of countries coming out of recession, we hope that strategic sourcing will increase as a tool for business enhancement rather than simply slashing overheads.

JB: Why is India such a strong, resilient and dynamic economy? What sets India apart from other nations?

SA: India is undergoing a period of unparalleled economic growth. It is generally perceived as one of the four BRIC (Brazil, Russia, India, China) countries – though I would hasten to add that these are very diverse nations, each with their particular strengths and plans for the future. But there is no doubt that the balance of economic and investment strength throughout the world is shifting.

JB: What are your plans for the immediate future?

SA: Obviously, we will be seeking to continue to grow the company. While I would not contend that India has remained immune from the global downturn, I suspect we will be able to weather the storm better than many other nations. We have a talented, highly educated workforce, and I’m confident we can continue to compete effectively in the outsourcing markets.