New online banking service from Santander

Santander has launched its new online banking service which it says has improved security, enhanced services and gives customers all their accounts in one place, including credit cards.

It also has paperless statements allowing mailed statements to be turned off and client’s statements are stored online for easy access as well as email alerts to let customers know when a payment has been made into their account or they are reaching a certain level.

And it has added a secure messaging service so customers can contact Santander securely through the Online Bank with any questions about the service as well as quick transfer between accounts and change of address online.

When customers go to their online banking page they will see a new log on screen showing the extra levels of security which have been introduced, including a best in class ‘image and phrase' verification page which provides customers with the reassurance they are logging on to a genuine Santander online banking website.

Customers will also be able to download free Rapport security software to complement their anti virus software and Santander's existing security measures.

Santander has also updated its Online Banking Guarantee which confirms that in the unlikely event funds are taken from a customer's account without permission, Santander will pay back any loss incurred from fraud, up to the value of the amount fraudulently taken.
In addition, customers will be able to view two years' transaction history, build a seven year library of their statements in digital form and transfer money between their Santander accounts with a quick transfer tool.

‘We carried out a significant amount of research among our customers to understand what services they would like when they use online banking and this helped guide the improvements we've made,’ said Matthew Timms, eCommerce director at Santander.
‘Santander is working hard to improve customer service across the board and our new online banking service is a further enhancement to our service,’ he added.